I hope no one needs any of the following info but if you do am I just sharing what I know in case it may be of help to anyone:
OK i have apparently registered ready for tomorrows match. This is what appears to be required. Step 1 .........
As someone who puts the petrol in and turns the key this was helpful. I was away for the last game (rubbish wifi where I was so thought not to risk it) so I have got as far as the "sucsessful" email. Here's hoping all as simple on Saturday - and working in London (normally) I know a lot of Southend fans .... here's hoping
I have just merged the above two posts so all ifollow related postings are in one place. I absolutely share all frustrations with ifollow and if the Government thinks this is a solution for football matches played behind closed doors then they are very much mistaken. The unreliability turns me off this and its a very valid point a tenner for the Arsenal u21 game is well over priced. Personally I wouldn't watch it if you paid me a tenner as its become so frustrating, unreliable and in the end a waste of time trying to watch these games. Im not really that keen on this tin pot trophy too and the under 21's ruins it. By the time I got the audio/picture Saturday it wasn't enjoyable. I shall be watching paint dry instead tomorrow evening instead as quite honestly its far less stressful.
I've only watched two games on ifollow. The experience has been mostly acceptable as long as I close all other programs as this prevents anything else trying to hog the memory (my computer is fairly old and has only 2 gigabytes. There was a brief period of buffering in one game and the screen looked like it was using a low resolution for a short while - perhaps an automatic response to try and prevent the buffering that followed. I use Windows 7 and the latest version of Firefox that will run on it - if that's any help. I also ensure no other browser tabs are open either.
Received one reply from EFL ifollow (Still have others unanswered) not very helpful telling me I can watch via iPhone tablet and all, seriously its bad enough watching on a screen without reducing that size to needing a magnifier. Refunds as STH must go via the club! That then of course raises a dilemma and plays directly into the emotions fans have with their clubs and disgusts and angers me. The EFL are taking no responsibility for the shoddy service they are providing. The club have filmed games via You tube very well thank you. You EFL are amateurs at this. Sure in law that's where the contract probably rightly lay (point of purchase) however with Luton chairman today and others too stating their clubs are on the brink of collapse its not easy to go asking your club for money they desperately need. Now having contacted the club earlier in the season there was a flow of contact saying its the EFL as they supply the service etc. Am I a ball being ping ponged between the two? As for if you get future issues contact us by live chat that really made me rage as ive tried that and it falls on deaf ears i also tried that for the Cheltenham game and got nowhere fast, Im then insulted with "kind regards" WTF they couldnt give a t0ss about me once theyve grabbed the money off fans for a shoddy poor service.
What I would like to know is if fans received a refund/part refund from the club (or EFL) who suffers that loss of income and of shared in what form? Furthermore if a refund was provided on what basis? £10 or the much higher pro-rate rate per (if it was a) home game? Clubs have already received the STH money upfront so who exactly is funding this ifollow service? Who profits from it? (after all there is no guarantee how many fans will watch the service versus the cost of putting it on) These I believe re very important unanswered questions. I have not seen and precise clarity on this anywhere and would be very interested to know if anyone can indeed put clarity on this.